Frequently asked questions
Short answers about watermarks, credit refunds, file formats, phone use, languages and unavailable modules.
On this page
Generation
Why do my images have a watermark?
Watermarks are added only on the Free plan. Once you move to a paid plan, later generations have no watermark. See Credit packs and plans.
What happens to my credits if a generation fails?
The credit for every image that could not be generated is refunded automatically. See How credits work.
Which files can I upload?
JPEG, PNG, WebP or AVIF; up to 25 MB; short edge at least 512 pixels (1024 or more recommended). See Product photo requirements.
Where do I find my results?
Every generation is saved to a project: Projects. All your ready images are also listed on the My creations page. See Projects and My creations.
Where is “Design your model”?
This module is currently unavailable.
Account and credits
How long are purchased credits valid?
Credit packs are valid for 12 months after purchase. Plan credits end when the plan period ends.
Who can buy credits?
People with the Owner or Admin role in the brand. See Roles and permissions.
Can I use the app on my phone?
Yes. app.loralook.com works in a phone browser; the menu is a drawer opened from the icon in the top bar. There is no separate mobile app.
How do I change the app language?
The app is available in Turkish and English. The language comes from the prefix in the address: /tr/... is Turkish, /en/... is English.
Other
Can I create an API key?
The Developers area is currently closed to users. See Public API and webhooks.
How do I reach you?
Open a request from Contact us in the account menu: Opening a support request. If you cannot get into the app, write to info@loralook.com.
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.