Resetting your password
If you forgot your password, ask the support team for a reset email and set a new password from the link.
On this page
How it works today
Step by step
Step 1: Request a reset
If you are signed in, open a support request (opens in a new tab) and choose Account and sign-in as the category. If you cannot sign in at all, write to
info@loralook.comfrom the email address registered to your account.Step 2: Open the email
Click the link in the reset email you receive. The link is valid for 1 hour.
Step 3: Enter a new password
On the Set a new password screen fill in New password and New password (again). The password must be at least 6 characters.
Step 4: Save
Press Save password. After “Your password has been saved.” use Back to sign in and sign in with your new password.
Common problems
“This link is invalid or has expired.”
The link stops working after 1 hour or once it has been used. Request a new reset email.
“Passwords do not match.”
Make sure you typed the same password in both fields.
The reset email did not arrive.
Check your spam folder and make sure the email was sent to the address registered to your account.
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.