Credit packs and plans
50, 100 and 300 credit packs, what the plans include and how to pay in Turkish lira with iyzico.
Credit packs
- Packs of 50, 100 and 300 credits are available.
- It is a one-time payment; the credits are valid for 12 months.
- Packs carry no bonus credits; you get exactly the credits you buy.
- Current prices in TRY (VAT included) are on the pack cards on the Credits page.
Plans
| Plan | Credits / month | Users | Resolution | Retention | Watermark |
|---|---|---|---|---|---|
| Free | 10 | 1 | Standard | 7 days | Yes |
| Starter | 200 | 2 | Standard | 30 days | No |
| Pro | 800 | 5 | Standard, 2K | 90 days | No |
| Business | 3,000 | 15 | Up to 4K | 365 days | No |
| Enterprise | 10,000 | 50 | Up to 4K | 1,095 days | No |
Premium models are included from Pro upwards; Business adds a priority queue and Enterprise includes brand-exclusive models. The Enterprise card shows Contact us. The table shows the default contents; the current plan contents and prices are on the plan cards on the Credits page.
How to buy
Step 1: Open the Credits page
Press Credits or Buy credits in the left menu.
Step 2: Pick a pack or a plan
Press Buy on a pack card, or Buy 1 month · {amount} on a plan card.
Step 3: Enter your billing details
In the Billing details form fill in Full name / company contact, Billing email, Mobile phone, ID / tax number (individuals: 11-digit Turkish ID number, companies: 10-digit tax number), Tax office, Billing address, City and Postal code. The form is prefilled next time.
Step 4: Pay with iyzico
Pay with iyzico · {amount} opens iyzico’s secure payment page. Your card details never reach LoraLook; the payment is taken in a single instalment with 3D Secure.
Step 5: See your credits
After payment you return to the Credits page. You see Payment received with “… credits were added to your account.” (for a plan: “Your plan is active; … period credits were added to your account.”).
Refunds
- If you have not spent any credits from a pack or from a newly started plan period, you get a full refund when you request it within 14 days of purchase.
- Credits already spent are not refunded; bonus and promotional credits are not refundable.
- Credits for failed generations are refunded automatically anyway; no request is needed.
- To ask for a refund, open a support request (opens in a new tab). Full terms: Delivery, Cancellation and Refund Terms (opens in a new tab).
Common problems
I see “Payment not completed”.
The payment was declined or interrupted. If your card wasn’t charged, you can try again. If you were charged but no credits arrived, open a support request (opens in a new tab).
“iyzico is reviewing your payment.”
Credits are added automatically once iyzico approves the payment; don’t pay again.
“The payment result can’t be read right now.”
Refresh the page in a few minutes. If the payment went through, the credits will be in your balance.
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.