Reporting a problem with a photo (fix request)
If you spot a flawed area in a generated photo, paint over it and add a note; the support team sends back a corrected shot.
On this page
When to use it
Use it to fix a problem such as distorted fabric, a hand or finger error or a missing detail without starting a new generation. Fix requests can only be opened for finished photos; they are not available for videos.
Step by step
Step 1: Open the photo
Open the photo on the project page and press Report a problem. The Report a problem with this photo window opens.
Step 2: Paint over the problem area
Paint over the area with the Brush. Brush size, Undo, Redo, Clear and the zoom controls help.
Step 3: Describe the fix
Write a short note in What should we fix? (up to 500 characters). The note does not go into generation; it goes to the support team.
Step 4: Send
Press Send. The We received your request message also shows how many fix requests you have left for this photo.
Step 5: Follow the result
Open requests appear under Projects > Fixes. You get an email when the corrected image is ready.
Statuses and limits
| Status | Meaning |
|---|---|
| Request received | Your request is in the queue. |
| In review | The support team is working on it. |
| Fixed | The corrected image is ready. |
| Could not be fixed | The problem could not be resolved in this shot. |
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.