Account and billing: payments and payment receipts
See your payments, open the receipt for each one and save it as a PDF, and learn how to request an official invoice.
On this page
What the page shows
Open Account and billing from the account menu in the top bar. The page shows your account details, shortcuts to Credits and packs, Contact us, Store connections and Help center, and the Invoices and payments section. The Payments table lists every payment made by your organization:
| Column | Content |
|---|---|
| Description | E.g. “100-credit pack” or “Pro plan (monthly)” |
| Amount | The amount paid; amounts in TRY include VAT |
| Status | Paid, Pending or Failed |
| Document | Open receipt for paid transactions |
Downloading a payment receipt
Step 1: Open the receipt
In the Payments table press Open receipt on a paid row. The Payment receipt page opens with the receipt number, billing details, payment method, transaction ID, items, total and the credits added to the account.
Step 2: Save it as a PDF
Press Download PDF. Your browser’s print dialog opens; choose Save as PDF as the destination.
Payment receipt vs. official invoice
The official invoice is issued separately from the receipt. To get one or ask about an invoice, open a request in the Credits and billing category from Contact us (opens in a new tab); include the payment description and date.
Common problems
“Only organization owners and admins can see invoices and payment receipts.”
Your role is member or viewer. If you need a receipt, ask the organization owner or an admin. See Roles and permissions.
My payment shows as Pending.
iyzico is reviewing the payment. Once approved, the status changes to Paid and the credits are added automatically.
It says “No payments yet”.
When you buy a credit pack or plan, the payment and its receipt appear here. Also check that you are in the right brand: each brand has its own payments.
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.