Sending images to your store
Add a generated photo to a product in your store straight from the project page; presets, approval and publication statuses.
Step by step
Step 1: Open the photo
Open the project from Projects and press Send to store on the ready photo you want to send.
Step 2: Choose the store
Pick your connected store from the Store list. If the list is empty, connect your store first with Go to integrations.
Step 3: Choose the product
In Product in the store, find the product the image should be added to.
Step 4: Choose a preset
Image preset resizes the image to what the store expects. The preset for your platform is selected by default.
Step 5: Send
Press Add to store. You see “Sent. Status: …” and the status updates in the same window.
| Preset | Size |
|---|---|
| Trendyol (1200×1800) | 1200×1800 pixels |
| Hepsiburada (long edge 1500) | Long edge 1500 pixels |
| General (long edge 2000) | Long edge 2000 pixels |
What happens in the store
- The photo is appended to the product’s existing images; existing images are not deleted and their order does not change.
- Trendyol and Hepsiburada review images; they go live after approval.
- Earlier sends of the same photo are listed in the window under Sends of this photo.
| Status | Meaning |
|---|---|
| Queued | The send is queued. |
| Sent | The image was delivered to the store. |
| Awaiting approval | The marketplace is reviewing the image. |
| Live | The image is live on the product. |
| Rejected | The marketplace did not accept the image. |
| Failed | The send could not be completed. |
Tracking publications
The last 20 images sent to a store appear with their approval status in the Publications section of that platform’s page. While waiting for marketplace approval, you can update the status with Refresh status.
Common problems
“The product’s image limit is reached” error.
Delete old images of the product in your store panel or send fewer images, then try again.
“The product reference or the selected image does not belong to this product”.
Pick the product again in Product in the store; it may have been deleted or changed in the store.
The image is Rejected.
Check the marketplace’s image rules: Trendyol requires 1200×1800 images and Hepsiburada a white or light background. Send again with the right preset.
The Send to store button is greyed out.
The button is only active on ready photos. Videos are not sent to stores.
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.