Connecting your store (platform by platform)
Which details Trendyol, Hepsiburada, ikas, Shopify, IdeaSoft and Ticimax need, and where to find them in your store panel.
General steps
Step 1: Open the platform
Go to Store connections in the left menu and press Connect on the platform’s card.
Step 2: Enter the details
Fill in the fields listed below for your platform. Optionally give your store a name for the panel with Display name (optional).
Step 3: Connect and verify
Press Connect and verify. If the details are correct you see “Store connected and verified.” and the status becomes Connected.
Trendyol
| Field | Where to find it |
|---|---|
| Seller ID | In the Trendyol Seller Panel, open your store name at the top right > Account Information > Integration Information. |
| API Key | On the same Integration Information page. |
| API Secret | On the same page. |
Hepsiburada
| Field | Where to find it |
|---|---|
| Merchant ID | Hepsiburada Seller Panel > My Information > Integration > Integrator Information. |
| Service key | On the My Integrators page of the Seller Panel: the service key you created for LoraLook’s approved integrator record. The integrator name to pick is shown in the hint on the connection form. |
| Environment | Production or Test (SIT). For the test environment you must have SIT access from Hepsiburada. |
ikas
| Field | Where to find it |
|---|---|
| Store name | The name in your panel address: storename in storename.myikas.com. |
| Client ID | ikas panel > Apps > My Apps > Create Private App. Grant product read and write permissions. |
| Client Secret | Shown on the same screen when you create the private app. |
Shopify
First enter your address in the form store.myshopify.com in Store address (it is visible in the address bar of your Shopify admin). Then pick one of two options as the Credential type:
| Credential type | Fields needed |
|---|---|
| Dev Dashboard app (Client ID + Secret) | Client ID and Client Secret: on the Settings page of the app you created at dev.shopify.com > Apps and installed on your store. Scopes: read_products, write_products. |
| Legacy custom app access token (shpat_…) | Admin API access token: the token starting with shpat_ in the API credentials tab of your legacy custom app. |
IdeaSoft
Step 1: Create an API record
IdeaSoft panel > Integrations > API > Add. Enter the address shown on the connection form in the Redirect URI field of the API record.
Step 2: Enter the details
Store address (
store.myideasoft.comor your store’s own domain), Client ID, and the Client Secret shown when you create the API record.Step 3: Go to approval
Press Save and continue to IdeaSoft approval. The IdeaSoft approval page opens in a new tab; meanwhile the status shows Awaiting authorization.
Step 4: Approve
After approving in IdeaSoft you return to the panel and the status becomes Connected. If the tab was closed, try again with Authorize on the platform page.
Ticimax
| Field | Where to find it |
|---|---|
| Store domain | E.g. www.yourstore.com; Ticimax services run on this address. |
| Web service authorization code (UyeKodu) | In the web service settings of your Ticimax admin panel. If you cannot find it, ask Ticimax support for the “WS authorization code”. |
Common problems
“The store rejected the credentials” error.
Check the details you entered in your store panel. On Trendyol, test environment credentials do not work; on Shopify, make sure the app has the read_products and write_products scopes.
It says “Store authorization is required” or “The authorization link has expired”.
Give approval again with Authorize on the platform page.
“We hit the store’s rate limit” or “The store cannot be reached right now”.
The problem is on the store’s side. Wait a few minutes and press Verify again.
“The store address is invalid or unsafe”.
Enter your store’s real domain (e.g. store.myshopify.com, www.yourstore.com). https:// and any trailing path are removed automatically; IP addresses and localhost are not accepted.
I cannot connect my second store.
You can connect one store per platform. Details: How store connections work
Still need help?
If you couldn't find what you need, write to our team. You can follow your request in the app and also get the reply by email.